Ryan and Leslie talk emerging rules of etiquette, specifically the new rules around communication. They do some demonstrating in the minicasts.
Audio Only Version
Episode Minicasts - Handshakes and Phonecalls
Show Notes & Helpful Links
Set the table
So much has changed, esp in communications, in past two decades, Etiquette rules take time to develop. Only starting to firm up now, which means they've not been taught well yet with some big generation gaps.
Segment 1: Communication
Ryan: How we interact has to be biggest. What are some of the new rules forming around e-communication and when to do it?
Leslie: Big area of merging old and new. Everyone is right and everyone is wrong: neither email or paper mail are dead but neither is sufficient, and face to face will never go out of style. Sometimes you have to shake hands [update for 2020: or elbow bump] and make eye contact.
New rules forming around when to use which types.
Texting is casual. Leave it out of the office
Email is the great middle. Best for work coms and everything but formal invites or invites that go to retirement age and up.
Snail mail is still useful. Formal invites, handwritten letters, which have more cashe now that they are rarer. If postcards, not packets, can still be good for business promotions.
Segment 2: Face to Face
Ryan: I think its important to know your audience? The way to speak to different people in different.
Ryan: Speaking to your signifiant other with care. What are some good tips? Or guidelines?
Talk about the stuff we cover in the mini casts. [Benefiting the changing nature of this topic, we free form discussed it in the episode.]
Some book recommendations, to start.
Digital Etiquette by Victoria Turk. It's short and to the point on modern communication norms, and bonus, it looks good on a desk or table, (I like it when books can do double duty as functional art.) And it looks like the US version has a very different title. While the UK version is "Digital Etiquette: Welcome to etiquette 2.0 The future of good manners," the US title is "Kill Reply All: A modern guide to online etiquette from social media to work and love."
Emily Post's Etiquette. It is still the standard and on it's 19th edition updated by her great nephew and, I think, a granddaughter.
For a snarky version, not as complete but also not as dry as the Posts', try Good Manners for People Who Sometimes Say F*ck.
Modern Etiquette Made Easy is new, as in, I've preordered it. But I found it by a source I like, so it is intriguing enough that I'll link to it here.